ROCteams Terms of Service

Last Updated: July 13, 2026 v2026-07-13

1. Service Scope and License

ROCteams grants the Customer a limited, non-exclusive, non-transferable license to access the platform. The Customer acquires no ownership interest in the source code or underlying architecture. ROCteams (or its licensors) retains all right, title, and interest in and to the Service. Any suggestions, enhancement requests, or feedback provided by the Customer shall become the sole property of ROCteams.

2. Payment and Subscription Terms

2.1. Subscription Fees: Access to the ROCteams platform is provided on a subscription basis. All fees are due in advance of the service period, as set forth in your subscription plan or signed service agreement.

2.2. Payment Processing: Payment processing is facilitated through [Stripe/Your Payment Provider]. ROCteams does not store, process, or have access to your full credit card details. By providing payment information, you authorize our third-party processor to charge the applicable subscription fees to your designated payment method.

2.3. Taxes: All fees are exclusive of applicable taxes (such as VAT or sales tax), which are the sole responsibility of the Customer.

2.4. Late Payments: If fees remain unpaid for more than five (5) days following the due date, ROCteams reserves the right to suspend the Customer's access to the Service until all outstanding balances, including any applicable late fees, are paid in full.

2.5. No Refund Policy: Except as otherwise explicitly provided in an executed Service Agreement, all fees are non-refundable. Service usage is billed for the full cycle regardless of actual usage.

2.6. Price Modifications: ROCteams reserves the right to modify subscription fees with at least thirty (30) days' written notice. Continued use of the Service after the effective date of the price increase constitutes the Customer's agreement to the updated fees.

3. Account Security and Termination

3.1. Security Responsibility: Customer is responsible for maintaining the security of all login credentials. ROCteams is not liable for any loss or damage arising from the Customer's failure to secure their account. Customer must notify ROCteams immediately upon becoming aware of any unauthorized use.

3.2. Termination for Cause: ROCteams may terminate or suspend the Customer's account immediately if the Customer breaches these Terms or engages in fraudulent activity.

3.3. Data Export: Upon termination, Customer shall have thirty (30) days to export their data. Following this period, ROCteams is authorized to delete all Customer data from its servers.

4. Limitation of Liability

4.1. Exclusion of Consequential Damages: To the maximum extent permitted by law, in no event shall ROCteams be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, or data, arising out of or in connection with the use of the service.

4.2. Liability Cap: The total aggregate liability of ROCteams for any claims arising out of or related to this agreement, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by the Customer to ROCteams during the twelve (12) month period immediately preceding the event giving rise to the claim.

5. Service Level Agreement (SLA)

5.1. Uptime Commitment: ROCteams shall use commercially reasonable efforts to ensure the Service is available at least 99.9% of the time, excluding scheduled maintenance.

5.2. Service Credits: In the event the Service uptime falls below 99.9% in any calendar month, the Customer shall be entitled to a service credit equal to 10% of the monthly subscription fee for that month, to be applied to future invoices.

5.3. Exclusive Remedy: The parties acknowledge and agree that the Service Credits provided in this section shall be the Customer's sole and exclusive remedy for any breach of the uptime commitment or service availability.

6. Scheduled Maintenance

6.1. Definition: "Scheduled Maintenance" means any maintenance performed on the platform during periods of low usage, provided that ROCteams provides at least twenty-four (24) hours' prior notice via the platform dashboard or email notification.

6.2. Exclusions: For the purposes of calculating Service Level Credits, "Downtime" does not include:

  • Any period of maintenance performed during a scheduled maintenance window.
  • Any unavailability caused by factors outside of ROCteams' reasonable control (e.g., force majeure, ISP failures, or Customer-side configuration issues).
  • Any performance degradation caused by unauthorized modifications or improper use of the platform by the Customer.